Last updated: 15 September 2025
1. Digital Content Purchases
- Under UK law (Consumer Contracts Regulations 2013), you normally have the right to cancel a digital purchase within 14 days.
- By accessing or downloading BeautyHub content immediately after purchase, you agree that your cancellation right ends once the content has been accessed, unless it is faulty or misdescribed.
2. Subscriptions
- Subscriptions renew automatically (monthly or annually, depending on your choice) until cancelled.
- You can cancel a subscription at any time in your account settings.
- Cancellation stops future renewals. Payments already made are non-refundable, unless required by law.
3. Support Payments (“Tips”)
- Tips are voluntary payments made to creators.
- Tips are strictly non-refundable.
4. Refunds for Faulty Digital Content
- If purchased content is unavailable, defective, or misdescribed, you are entitled to a refund under the Consumer Rights Act 2015.
- Refunds will be processed within 14 days using the same payment method you used originally.
5. How to Request a Refund
If you believe you are entitled to a refund, please contact us:
We aim to acknowledge refund requests within 5 working days and issue refunds (where applicable) within 14 days.
